In track sections with weak or no signal coverage (so-called cellular dead zones), transactions would fail or require waiting for the connection to be restored. This caused frustrating delays, complicated the daily workflow of the train staff, and detracted from the passenger experience.
Thanks to our Switchio platform, and in collaboration with systems supplier ODP-software, we have developed entirely new offline payment functionality for portable ticketing terminals (POP). This has resulted inthe very first combined online and offline transit payment system in the Czech Republic.
If a train enters an area with no signal, the terminal automatically notifies the conductor and switches to offline mode. The card payment completes securely even without an internet connection and synchronizes automatically as soon as mobile connectivity returns.
"Our goal is to ensure that passengers can conveniently pay for their tickets by card even on routes with weaker mobile reception. The new solution will speed up fare processing, reduce waiting for a connection, and provide greater certainty that everyone can pay in the way that suits them best."
Key Project Benefits
Eliminating the Wait for a Signal:
Passengers won't notice any signal-related limitations, and the transaction completes instantly.
Seamless Workflow for Train Staff:
Conductors can work without technical downtime, significantly speeding up onboard fare processing.
Resilience in Critical Infrastructure:
The robust, highly secure software was engineered to flawlessly handle the specific geographic and operational constraints of rail transport.
“From real-world operations, we know that signal drops can complicate ticketing substantially. The new functionality resolves this—conductors can work without restrictions, and the payment always goes through,” adds Vladimír Matoušek of ODP-software.
ČSOB also supports the project as the card acceptance partner for the transit sector. The solution is already available across all portable ticketing terminals used by České dráhy train managers and conductors.
"Payment has to go smoothly in every situation. Even where there's no signal, we want to give passengers the same convenience they're used to everywhere else."
